Shipping/Receiving

The Facilities Management's Shipping and Receiving Department serves as a central receiving site for the entire institute. The department receives and delivers between 100 and 150 packages daily from UPS, Federal Express, and other carriers; and picks up and sends out overnight packages originating on campus.

For package pick-up, please carefully read and follow the directions below:

1. Call Shipping and Receiving before 1:00 PM at 835-5547 for pickup and leave a message containing the following information: 

 - Department and phone number 
- Method of shipping (ground/air- if by air, the request must be in by 11:00am)
- The number of items 
- Request a dolly for large, heavy, and bulky items

2. All items must be wrapped
3. All items must be labeled 
   
   - Employee name must be on the label 
   - Department name must be on the label
   - Building name and room number must be on the label
4. A shipping/receiving form must be filled out and include your account number
5. Complete all paperwork (if shipping by Federal Express call 1-800-238-5355 for assistance)

Delivery Procedures:

1. Someone must be present at the time of delivery to sign for the package. If no one will be available at the specified time, please notify Shipping and Receiving.
2. Notification of delivery attempt will be made on COD packages, but acceptance cannot occur without your payment. 
3. Outgoing UPS needs to be taken to the post office. If your outgoing UPS is too large or heavy for you to deliver yourself, please Outgoing UPS needs to be taken to the post office. If your outgoing package is too large or heavy for you to deliver yourself, please call Shipping & Receiving before 1:00 PM so that appropriate equipment can be brought to your office while they are on-route.
4. Packages called in after 1:00 PM will be picked up next working day on-route.
5. Please let us know if packages weigh more than 10 lbs.
6. Fed Ex next-day packages must be called in before 10:00 AM.
7. Special arrangements must be made for overweight (350 lbs) or oversize (over 7 ft. high or 3 ft. wide.) If you are expecting to receive a large or heavy package which will require special handling to get into your office, please notify the Shipping & Receiving Department and arrange for delivery with the Physical Plant.
8. If you are expecting to receive a high value item, please notify the Shipping & Receiving Department, so they can ensure that your package has not been damaged prior to our receipt of it.
9. Personal packages are received at Shipping and Receiving, but must be picked up at the S&R office. If a package which appears personal in nature is received, Shipping and Receiving will notify you when it can be picked up.

If an item is not delivered when expected, do the following:

1. Notify the sender to reference the shipping date, expected delivery date and other tracking information
2. Request a tracer from the sender
3. Enter your tracking number on the shipper’s website to find the current location of your package.

http://www.ups.com/tracking/tracking.html

http://www.fedex.com/us/tracking/

http://track.dhl-usa.com/trackbynbr.asp

If your package has been delivered to NMT, but hasn’t been delivered to your office, please call 835-5547 and leave a message with the tracking number and the pick-up information above. We will return your call as soon as possible. 

Shipping and Receiving remains open during the holiday season to accommodate all holiday mail. Mail and packages will continue to be accepted, but delivery is postponed until after the first of the year. If a department is expecting a package during the holidays, Shipping and Receiving is open daily from 10 a.m. until noon for pickups.

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