New Mexico Tech - Facilities Management

Customer Service Survey Form

Our goal is to provide our students and staff with the best possible service and your input is important to our success. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.

Front Office
Is our front office staff generally:	Courteous Helpful Knowledgeable
Are your requests routed to the correct department / employee?	Yes No
If follow-up is needed, does it happen in a timely manner?	Yes No
Comments:
Work Requests
Considering a work request that you submitted within the last three months, please provide the following:
How was your request submitted?
What type of service was requested?
Was the situation an emergency?	Yes No
Date of request (if known)
Was our response timely?	Yes No
Was the request completed?	Yes No
Date of completion (if known)
Was our staff knowledgeable, helpful and courteous?	Courteous Helpful Knowledgeable
How would you rate our service for this request?
Custodial Service
Overall, how would you rate our basic custodial service?
Are special requests handled courteously?	Yes No
Comments:
Building Maintenance Service
Overall, how would you rate our building maintenance service?
Request handled in a timely manner?	Yes No
Was work done satisfactorily?	Yes No
Comments
Construction / Remodels
New construction and remodel projects are necessary and on-going, and we want to make them as convenient as possible:
Is ample notice given when we are going to limit access to buildings or parking areas?	Yes No
If you have expressed concern about a construction project, has your request been addressed to your satisfaction?	Yes No

Please indicate the name(s) of any staff person or dept(s) you would like to commend.
Your comments or suggestions please.